Clayton Taylor
Clayton Taylor, MBA, is the Director of the Business and Finance Organizational Performance Office in the Office of the Executive Vice President, Treasurer and Chief Financial Officer at Arizona State University. His office consults with nine diverse Business and Finance operational areas to lower costs, improve operational efficiency and provide the highest quality customer experience to internal and external customers.
Mr. Taylor is a Certified Six Sigma Master Black Belt with experience deploying Lean Six Sigma and process improvement initiatives in a variety of service organizations. He is an experienced team and project manager who is skilled at coaching, developing and motivating work teams to achieve high productivity and quality goals. He has designed and implemented numerous innovative processes which have enabled organizations to grow, support customers, and improve profitability.
Mr. Taylor is an industry subject matter expert in strategic planning, business operations, leadership and management practices, continuous improvement, customer service, quality, and employee development. He is an experienced training professional and facilitator, who has designed and led numerous training programs including Lean Six Sigma for Service Green Belt certification, Lean Six Sigma for Service Yellow Belt certification, Service Operations and Process Improvement Boot Camp, Supervisory Academy, Above and Beyond Customer Service, and Real Colors®. Additionally, he has created and led various training classes in strategic planning, business skills, process improvement tools, and employee motivation.
Before joining Arizona State University, Mr. Taylor worked as a Project Manager for retail customer contact and credit centers, managed customer service teams in the retail and airline industry, and worked in national television media sales. He has a Bachelor of Science degree in Management from Northern Kentucky University and his Master of Business Administration from the University of Phoenix.