Enterprise Technology’s Experience Center proud to offer 24/7 assistance to faculty and staff

By Sophie Jones, Enterprise Technology.

The tireless efforts of faculty and staff are what define each Sun Devil’s ASU experience. Collectively, they sustain ASU’s status as America’s most innovative university, enriching the educational journey of each learner.

To support the faculty and staff members who drive forward our mission, ASU is proud to offer the ASU Experience Center (EC): a dedicated, round-the-clock service providing assistance 365 days a year, ensuring faculty and staff can receive the support they need when they need it. 

Numerous EC services are geared towards advancing the efforts of ASU’s workforce. Navigating cutting-edge instructional design tools, for example, is one of the intricate tasks the EC provides guidance for. From Canvas support to device troubleshooting, the EC assists faculty as they work to create compelling, accessible learning experiences for each Sun Devil to explore. 

EC excellence doesn’t stop there—team members support a wide range of inquiries, including information security guidance, classroom support, DUO support, parking and permits, ASU Web Standards, and much more. Even questions regarding financial aid are within the EC’s purview, allowing faculty and staff to gain insight into the processes their students must navigate before arriving in the classroom. 

Additionally, skilled associates can provide immediate support for real-time problems, establishing a convenient, practical space for same-day needs. Rather than submitting a ticket and waiting for a response, faculty and staff can utilize both phone and chat options to connect with experts for timely assistance.

Trained in a wide variety of subjects, the EC is ready and waiting to tackle the community’s questions and concerns regarding “all things ASU.” Reach out by calling 1-855-278-5080 or opening a chat via the Contact ASU website.