IT Scorecard and KPIs

Please see the below documents.

FY21 Priorities and Goals

• View the slides

FY20 CIO Goals

Q4 Results:

• UTO By the Numbers
• Progress on 20 Goals & Objectives

• KPI Updates
• Innovation
• Operational Excellence
• Community Experience & Delight

Q3 Results:

• UTO By the Numbers
• Progress on 20 Goals & Objectives

Q2 Results:

• UTO By the Numbers
• Progress on 20 Goals & Objectives
• Midyear KPI Updates
• Innovation
• Operational Excellence
• Community Experience & Delight

Q1 Results:

• UTO By the Numbers
• Progress on 20 Goals & Objectives

FY19 CIO Goals

Q4 Results:

• UTO By the Numbers
• Playbook KPIs (Community Experience & Delight, Operations Excellence, & Innovation)
• Progress on 21 Goals & Objectives

Q3 Results:

• UTO By the Numbers
• Playbook KPIs (Community Experience & Delight, Operations Excellence, & Innovation)
• Progress on 21 Goals & Objectives