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ASU Experience Center
The ASU Experience Center is open 24/7, 365 days a year, to help the ASU community and beyond.
About us
The Experience Center serves as the “front door” to all ASU services, delivering the highest level of support to ASU affiliates, the broader Arizona community, and beyond. From technical assistance and student services to financial aid and facilities support, the Experience Center provides a comprehensive range of resources and contacts to ensure callers and live chat users receive the information they need to succeed. We're open 24/7, 365 days a year, via 1-855-278-5080, +1-480-965-6500, or the Live Chat on the Contact ASU web page.
What can the Experience Center assist with?
Please click the buttons below to expand each drop-down and explore our most frequently requested services.
IT Support ▼
- VPN inquiries
- WiFi/network inquiries
- Phone support, including voicemail assistance
- Student and employee email support
- Duo/Multi-factor authentication support
- Password resets
- PrintAnywhere/printer support
- Software inquiries (e.g., Microsoft Office 365, Adobe products, MATLAB, Respondus LockDown Browser)
- System health/outage inquiries
Financial Aid ▼
- General financial aid inquiries
- General scholarship inquiries
*Cases may be redirected to departments such as Financial Aid and Scholarship Services, Student Business Services, ASU Business and Finance, or other specialized departments across ASU to ensure the most appropriate assistance.
Student Support ▼
- Incoming student inquiries
- General undergraduate or graduate application inquiries
- Broad guidance for international students, non-degree-seeking students, continuing education students, and other non-traditional students
*Cases may be redirected to Admissions, Registrar, International Students and Scholar Center (ISSC), Student Accessibility and Inclusive Learning Services (SAILS), or other specialized student-focused or led departments across ASU to ensure the most appropriate assistance.
General Community Support ▼
- ASU directory information and telephone numbers
- Alumni inquiries
- General inquiries from community members
- Inquiries from Sun Devil family members
- Campus map and navigation inquiries
- Transportation, parking, and permit inquiries
- Facilities services inquiries and reports for all campuses and buildings, including residential life buildings, ISAAC door access issues and inquiries, and emergency outages
Helpful resources
Click the links below to access resources and portals associated with the most frequently utilized services for students and parents/guardians, including transcripts, degree conferral, academic advising and parking services.
View and submit requests for support
Access frequently asked questions, submit a service request, review your request history, and more through the My ASU Service Center.
You may also view updates to your recent requests submitted to ASU, whether they were made via email, chat, phone, or an online form.
Faculty and Staff: Visit ServiceNow