FAQs

What changes have been made to the ASU Wired Network?

The updates to the ASU wired network include implementing a new authentication process. This new authentication process will require users to register their devices the first time they attempt to access the ASU network when connected via an Ethernet cable (a physically connected wired connection). The process is very similar to what was implemented on ASU wireless connections last year.

When you connect to the ASU wired network for the first time after the upgrade, you will be prompted to login using your ASURITE ID and password. If you receive a certificate warning, accept the certificate and then proceed to login. After you successfully login the first time, your device will be registered and your profile will be saved.  You should only have to re-login when your password is changed. 

ASUAD domain-joined systems should be able to machine authenticate, as long as “ASUAD\ISE NAC Devices” is in the OU’s Members Tab. See your Deskside IT Support if you are unable to machine-authenticate with a Windows system.

The wired network authentication process registers your device's MAC address, like the current wireless authentication process does.

I am having problems connecting and authenticating to the ASU Wired network, what should I do?

If you need assistance, contact the ASU Help Center at 1-855-278-5080 (toll-free) or 1-480-965-6500 (local).

My computer is already authenticated and connected to the ASU Wireless. How does this affect my connection to the ASU Wireless network?

The wireless and wired connections on your device are separate and do not affect each other. If you are already connected to the ASU wireless network, then that connection will not be affected by connecting to or attempting to connect to the ASU wired network.

Making changes to your ASU Wired network connection will not affect any of the wireless connections you have set up on your device.

What is the ASU Network Segmentation Implementation?

ASU is using Cisco ISE to manage network segments. For example, students would typically be on a different network segment than faculty and staff. Segmentation allows optimizing user needs for each specific network segment.

What is a Media Access Control (MAC) Address and why is it important?

The MAC address of your device is its unique network hardware "identifier". It is important to understand that each network communication interface on your device has a separate MAC Address.

For example, if your device has both ethernet and wireless capability (as with a typical laptop) then the MAC address for the wireless connection will be different from the ethernet connection. This is because wireless and Ethernet connectivity require separate hardware in the device. So each will have its own unique MAC Address or hardware identifier. Because your device does not use both the wireless and Ethernet connections simultaneously, it will have a separate MAC address for each.

• All wireless connections on your device will use the same MAC Address.
• All wired network connections on your device will use the same MAC Address.

I have devices (typically gaming consoles) without web browsers and which cannot use the normal authentication method. What do I do?

In ASU-managed Student Residence rooms, ASU has modified the wired network so that students can enjoy Residential Apartment-style network connections. Devices plugged into wired ports in student residence rooms will not have to authenticate and will receive static NAT IP addresses required by many Gaming Consoles to enable multiplayer functionality. This functionality will not be available outside of Student Residence rooms.

Non-ASU managed Student Housing such as American Campus Communities (ACC) provide their own networks separate and different than ASU.

NOTE: If you need assistance, contact the ASU Help Center at 1-855-278-5080 (toll-free) or 1-480-965-6500 (local).