Enterprise Systems
An Enterprise System is a large-scale software that is used to manage, track, and control complex business operations.
Knowledge based articles
PeopleSoft
PeopleSoft is one of our enterprise business process management systems. We manage the Student Information System and Human Resources using PeopleSoft. Read up on commonly asked questions.
ServiceNow
ServiceNow is a cloud based platform-as-a-service (PaaS) which is a highly scalable, configurable, low code development environment supporting hyper automation, can integrate with other enterprise systems and provide workflow automation for various enterprise operations. It includes various customizable tool sets including but not limited to, IT Service Management (e.g. Request management via Service Catalog & Incident management) and IT Operations Management (e.g. CMDB & Discovery).
- ServiceNow Knowledge Management Training Guide
- ServiceNow Incident Management for ITIL Users
- Change Management in ServiceNow
- ServiceNow Problem Management
- ServiceNow Catalog Builder
- ServiceNow Distributed Developer Program
- ServiceNow - Finding Knowledge Base Articles through MyASU
- ServiceNow - Submitting Technical Support Incidents and Requests via MyASU
- ServiceNow - Configuration Management Database (CMDB) Overview
- ServiceNow - CMDB Asset and Configuration Item Tables
- ServiceNow - CMDB Configuration Item Relationships
- ServiceNow - How is the CMDB Populated?
- ServiceNow CMDB for Web Applications (GetProtected)
- ServiceNow CMDB for Web Applications (Knowledge Base Article)
- ServiceNow - Common Service Data Model (CSDM) Overview
- ServiceNow - How to use filters
- ServiceNow - Ticket Types
- ServiceNow - Getting Started with Reports
ASU uses the Workday Enterprise Resource Planning software as its Financial Management System. Workday consolidates accounting, accounts payable, capital assets and purchasing processes into one platform.