General IT Information & Services
IT Connection provides a pathway to general information and services.
Knowledge base articles
Enterprise Technology Advising
The Engagement Advising Team seeks to cultivate long term strategic partnerships between Enterprise Technology and all units of Arizona State University by utilizing open communication, mutual respect, honesty, and accountability. As the voice of Enterprise Technology to our partners and the voice of our partners to Enterprise Technology, The EA Team advocates towards the solution of problems, the dissemination of information, and cross unit collaboration to best reach our goals as the New American University.
For more information please see "Introduction to the Engagement Advising Team"
Enterprise Technology Operations Center
The Enterprise Technology Operations Center's responsibilities include monitoring and detecting outages in various services, products, equipment, and infrastructure. They also oversee network and high impact changes. As Incident Commanders, they facilitate major incidents to restore product and service outages quickly. They are also responsible for incident management, problem management, response, and escalation practices. Lastly, they create and maintain incident management and building runbooks and contact lists for all teams, buildings, equipment, and infrastructure.
Read more on Incident Management Services.
Incident Management Prioritization Guide
The Incident Prioritization Guideline provides best practices for assigning priorities to Incidents and defining what constitutes a Major Incident. Prioritization is based on the impact and urgency of the incident, with urgency referring to how quickly resolution is needed and impact measuring the extent and potential damage. Accurately assigning priorities is crucial for triggering appropriate Incident escalations based on the escalation guidelines.
View the Incident Management Prioritization Guideline.
Technology Change Freeze
ASU Technology implements an Enterprise-wide technology change freeze during the start and end of each semester to prevent significant disruptions to its customers due to increased traffic and use of IT services. Requests for production changes will be postponed during the freeze, but exceptions may be granted with additional manager review and final approval. Activities such as work in unoccupied buildings, infrastructure support, and content-only pushes for websites are exempted from the freeze. However, emergency change requests must still be submitted and approved for tracking purposes. Exceptions to the freeze require an emergency change request to be submitted and approved by Enterprise Technology Executive Director of Operations and the Emergency Change Advisory Board.
Get familiar with the schedule for Technology Change Freezes.
Watch more on Technology Change Freezes.
Enterprise Technology Web Services
The Enterprise Technology Web Services team includes talented designers, developers, and support personnel across teams. This team built the ASU Webspark Drupal distribution and created the ASU-Pantheon partnership for web hosting. Primary services include developing, launching, integrating (ASU Degrees, Integrated Search, and RFI forms) and maintaining sites.
Read up on or get assistance with web services from Enterprise Technology.
Enterprise Technology IT Professional Development
ASU Enterprise Technology has partnered with Gartner, a leading technology & consultation firm to provide research and analysis services to inform and support decision making in higher education.
To obtain personal access for Technical Professionals, please submit a ServiceNow request.
With Gartner’s Higher Education Campus portal, the ASU community receives great educational value. Via Gartner:
- “Faculty are empowered with current trends in information technology allowing them to bring real world complex issues into the classroom.”
- “Staff is given information on how to improve infrastructure, validate technology decisions, analyze trends in the industry and understand best practices.”
- Students will receive “insight on the current trends in technology, information technology management, business issues, organizations, strategy as well as a global perspective on the IT industry. Cool vendor reports are great resources in job hunting!”
Access the portal and begin taking advantage of this great opportunity by visiting https://asu.edu/gartner. Search for the technology topics that interest you or browse the highlighted insights, and go deeper into the IT industry.
ASU IT Accessibility
ASU's Enterprise Technology spearheads the university's IT accessibility programs. Enterprise Technology's support for ASU's commitment to providing accessible websites, courses and content consists of:
- ASU IT Accessibility Standard
- ASU Digital Accessibility Liaisons and the Universal Design and Accessible Technology Working Group
- ASU IT Accessibility site for training and how-tos for creating and testing accessible websites and online courses
- Scanning and monitoring ASU's websites for compliance with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA