FAQ

How do I know how much Google Drive storage I'm using?

You can check your Google Drive storage usage here: https://drive.google.com/settings/storage

What is my storage limit?

Current students and alumni: 5 GB
Staff, Faculty and Retired Employees: 20 GB
Student workers: 20 GB, however, this allotment will be reduced to 5GB if the student leaves their role.
Shared drives: 20 GB

What alternatives do I have if I exceed my storage limit?

Alternative storage options include Dropbox and OneDrive.

Researchers: If you need additional assistance with research-related storage, please submit a ServiceNow ticket here. For researchers who need to request a Knowledge Enterprise (KE) Shared Google Drive, please submit a ServiceNow ticket here.

Are there limits on alternative storage services?

OneDrive through ASU has a 5 TB limit for everyone and a 25 TB limit for teams.

Dropbox through ASU has a 5 TB limit for everyone and a 25 TB limit for teams.

Is there a deadline to reduce my storage to the limit size / move relevant data to a different platform?

Yes. If you are a student or alumnus, your storage must be reduced to 5 GB or less. Excess data will be subject to deletion on May 29, 2023.

If you are a staff member, student worker, retiree or faculty member, your storage must be reduced to 20 GB or less. Excess data will be subject to deletion on May 29, 2023.

Please note: Once a student worker exits their role, their storage allotment will be reduced to 5 GB.

What will happen if I do not save/move relevant data that is exceeding the storage limit?

After the final deadline of May 29, 2023 passes, community members whose data exceeds their storage allotment will be unable to add additional files. Those individuals can still access their Workspace, however, additional data will not be accepted. Their excess data will also be subject to deletion following this date.

Will I be granted an exception for additional storage under any circumstances?

For faculty:

Additional storage can be purchased by college/department units for $3,600.00 per 10 TBs, annually. Any Unit that is interested in this option for their users may email GoogleDriveIncrease@asu.edu. Please note that it will take time and development work to enable this feature - we appreciate your patience and understanding.

For students, retirees, and alumni:

No out-of-pocket purchase options are available.

For researchers:

If you need additional assistance with research-related storage, please submit a ServiceNow ticket here. For researchers who need to request a Knowledge Enterprise (KE) Shared Google Drive, please submit a ServiceNow ticket here.

Will I be able to create shared drives?

Staff and Faculty will still be able to create shared drives, but students will no longer have the ability to create a shared drive.

For students in need of a shared drive for a course-specific project or research, please contact your professor for assistance.

I need help moving/reducing my files. Who do I contact?

For faculty and staff:

Please contact your Deskside team as soon as possible for support. You may also contact the ASU Experience Center or visit one of our Tech Studio locations.

For active students, alumni, and retirees:

Please contact the ASU Experience Center or visit one of our Tech Studio locations as soon as possible for assistance.